<h3 id="return-refund--exchange-policy"><strong><span style="font-family: Inter;">Return, refund &amp; exchange policy</span></strong></h3><p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We always aim for make sure our customers love our products, but if you do need to return an order, we&#x2019;re happy to help. Just email us directly and we&#x2019;ll take you through the process. We have a&#xA0;</span><span style="font-family: Inter;"><em data-slate-object="mark" style="box-sizing: border-box; font-style: italic; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">100% money back guarantee on all products</em></span><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;if you are not fully satisfied within the first 30 days of your purchase. To return the item must be in new and unused condition. The buyer must also pay return shipping costs. For more information visit our&#xA0;</span><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: Inter; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a data-key="256" data-slate-object="inline" href="https://www.hockeyrefshop.com/pages/guarantee" style="box-sizing: border-box; color: var(--colorLink); text-decoration: underline; background: transparent; text-underline-offset: 2px;">Right Call Guarantee!</a></span><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;</span></p><p><span style="font-family: Inter;"><br></span></p><h3 id="can-i-returnexchange-items-if-i-change-my-mind"><span style="font-family: Inter;"><strong>Can I return/exchange items if I change my mind?</strong></span></h3><p><span style="font-family: Inter;">If you&apos;re unsure what size to order we recommend sending us a message or email and we&apos;re happy to help you select a size. If for any reason you&apos;re unhappy with how an item fits we can help to guide you on tailoring options or also offer size exchanges.</span></p><div id="isPasted" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; margin-top: 0px; margin-right: ; margin-bottom: 20px; margin-left: ; padding-top: var(--indexSectionPadding);"><div style="box-sizing: border-box; text-align: left !important;"><div style="box-sizing: border-box; margin-bottom: 0px;"><p style="box-sizing: border-box; margin: 0px 0px 25px;"><span style="font-family: Inter;">For exchanges the buyer is responsible for return shipping and Hockey Ref Shop will cover shipping back to you in the US.</span></p><p style="box-sizing: border-box; margin: 0px;"><span style="font-family: Inter;">International orders must pay additional shipping on exchanges.</span></p><p style="box-sizing: border-box; margin: 0px;"><br></p><p style="box-sizing: border-box; margin: 0px;"><span style="font-family: Inter;"><strong><span style="font-size: 24px;">What should I include in my exchange or return package?</span></strong></span></p><p style="box-sizing: border-box; margin: 0px;"><br></p><p style="box-sizing: border-box; margin: 0px;">Please include your order number and return address for returns. With exchanges please also add product/size you&apos;d like to exchange for on a note inside your package for fastest processing.&#xA0;</p><p style="box-sizing: border-box; margin: 0px;"><br></p><p style="box-sizing: border-box; margin: 0px;">Ship to Hockey Ref Shop Returns for returns</p><p style="box-sizing: border-box; margin: 0px;">Ship to Hockey Ref Shop Exchanges for exchanges</p><p style="box-sizing: border-box; margin: 0px;"><br></p><p style="box-sizing: border-box; margin: 0px;">Contact us with any questions or if you need help choosing a size.</p><p style="box-sizing: border-box; margin: 0px;"><br></p><p style="box-sizing: border-box; margin: 0px;"><span style="font-size: 24px;"><strong>How long do exchanges take to process?</strong></span></p><p style="box-sizing: border-box; margin: 0px;"><br></p><p style="box-sizing: border-box; margin: 0px;">Most exchanges will be shipped back to you within 1-4 business days of us receiving it. Please note in some cases we will be out of stock in the size you need. If this happens we will contact you ASAP to come up with a solution.</p><div data-shopify-editor-block="{&quot;id&quot;:&quot;3476b630-42de-4ab8-be24-eecb0a776565&quot;,&quot;type&quot;:&quot;question&quot;}" id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; position: relative; margin: 14px 0px;"><div style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; padding-left: 26px;"><div style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; height: auto; overflow: hidden; visibility: visible; transition: height 0.25s ease-in-out 0s;"><br></div></div></div></div></div></div></div><h3 id="do-you-offer-refunds"><span style="font-family: Inter;"><strong>Do you offer refunds?</strong></span></h3><p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter;">We offer a 30 day return policy on all products that are in new and unused condition. Whistles must still be full packaged and un opened. Used equipment is also not eligible for return.</span></p><p style="box-sizing: border-box; margin: 0px; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter;">The buyer must cover the costs of shipping the return back to us.<br style="box-sizing: border-box;"><br style="box-sizing: border-box;">If you&apos;re unhappy for any reason with your products from Hockey Ref Shop, please send us a message and we will do our best to fix the situation.</span></p><p><span style="font-family: Inter;"><br></span></p><h3 id="isPasted"><span style="font-family: Inter;"><strong>Do you offer exchanges or returns on custom products?</strong></span></h3><p data-key="206" data-slate-object="block" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-key="207" data-slate-object="text" style="box-sizing: border-box; font-family: Inter;">Only due to a manufacturing defect. All custom products are inspected by our staff before we ship them to you.<br style="box-sizing: border-box;"></span></p><p data-key="317" data-slate-fragment="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" data-slate-object="block" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-key="316" data-slate-object="text" style="box-sizing: border-box; font-family: Inter;">CUSTOM PRODUCTS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES</span></p><h3 id><span style="font-family: Inter;"><br></span></h3><h3 id="can-i-return-a-sale-item"><span style="font-family: Inter;"><strong>Can I return a sale item?</strong></span></h3><p><span style="font-family: Inter;">Yes unless otherwise noted at the time of sale.</span></p>

Returns & exchanges

Our live chat is typically the best way to get ahold of us. We reply pretty quick typically but if we don't get back to you right away we will ASAP!

Email us with any questions or product suggestions. You can also nominate someone (or yourself) for official of the month.

If you have any questions regarding products, setting up an association discount, or custom items please give us a call.

Returns / Exchanges

Returns & exchanges