<p>&#xA0;</p><div id="isPasted" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; margin-top: 0px; margin-right: ; margin-bottom: 20px; margin-left: ; padding-top: var(--indexSectionPadding);"><div style="box-sizing: border-box; text-align: left !important;"><div style="box-sizing: border-box; margin-bottom: 0px;"><p style="box-sizing: border-box; margin: 0px;"><span style="font-size: 24px; font-family: Inter;">Please contact us if you have any questions regarding shipping information or order issues. We&apos;re always happy to help.</span></p></div></div></div></div><div style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; margin-top: 0px; margin-right: ; margin-bottom: 20px; margin-left: ; padding-top: var(--indexSectionPadding);"><div style="box-sizing: border-box; text-align: left !important;"><span style="font-size: 24px; font-family: Inter;"><br></span></div></div></div><h3 id="isPasted"><span style="font-size: 24px;">Can I track my package?</span></h3><h3 id="isPasted"><strong>YES! As soon as our system creates a shipping label you will be automatically notified via email. If you don&apos;t receive a tracking number within 4 business days of ordering please send us an email.</strong></h3><p><br></p><h3 id="do-you-have-free-shipping"><span style="font-size: 24px;"><strong><span style="font-family: Inter;">Do you have free shipping?</span></strong></span></h3><p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 24px;">YES! Every order in the USA &#x1F1FA;&#x1F1F8; above $99 ships free using UPS Ground!</span></p><h3 id><span style="font-size: 24px;"><br></span></h3><h3 id="where-do-you-ship"><span style="font-family: Inter; font-size: 24px;"><strong>Where do you ship?</strong></span></h3><p><span style="font-family: Inter; font-size: 24px;">We ship orders mainly in the USA &#x1F1FA;&#x1F1F8; and Canada &#x1F1E8;&#x1F1E6;</span></p><p><span style="font-family: Inter; font-size: 24px;">In some cases we are also able to ship to other countries in Europe or Overseas - please contact us using our live chat or email for your best options and a shipping quote.</span></p><h3 id="-1"><span style="font-size: 24px;"><br></span></h3><h3 id="how-long-does-it-take-you-to-ship-out-my-order"><span style="font-family: Inter; font-size: 24px;"><strong>How long does it take you to ship out my order?</strong></span></h3><p data-key="206" data-slate-object="block" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Orders typically ship between 1-4 business days from when placed in most situations. We do our best to ship ASAP.</span></p><p data-key="206" data-slate-object="block" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-key="207" data-slate-object="text" style="box-sizing: border-box; font-family: Inter; font-size: 24px;">Most orders placed before noon ship out either the same or next business day during the prime hockey months (September-March). During the off-season we do not have as much seasonal help so orders may take up to 3-4 business days to fulfill depending on various circumstances.</span></p><p data-key="206" data-slate-object="block" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-key="207" data-slate-object="text" style="box-sizing: border-box; font-family: Inter; font-size: 24px;">If your order has not shipped after a full five business days and you have not already heard from us please contact us as there may be an issue with your order.<br style="box-sizing: border-box;"></span></p><p data-key="229" data-slate-fragment="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" data-slate-object="block" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-key="228" data-slate-object="text" style="box-sizing: border-box; font-family: Inter; font-size: 24px;">Custom products do take longer for delivery and you can find more information on their individual product pages.</span></p><h3 id="-2"><span style="font-size: 24px;"><br></span></h3><h3 id="how-do-i-track-my-order"><span style="font-family: Inter; font-size: 24px;"><strong>How do I track my order?</strong></span></h3><p><span style="font-family: Inter; font-size: 24px;">After order fulfillment, you will receive an email and/or text message including your tracking information. You can also track your order using our live chat our by logging into your account.</span></p><h3 id="-3"><span style="font-size: 24px;"><br></span></h3><h3 id="what-shipping-carriers-do-you-use"><span style="font-family: Inter; font-size: 24px;"><strong>What shipping carriers do you use?</strong></span></h3><p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 24px;">We use major carriers including UPS and USPS. You&#x2019;ll be asked to select a delivery method during checkout. Since Covid-19 we have noticed a drop in the reliability and accuracy of USPS shipping information so we typically recommend UPS.&#xA0;</span></p><p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 24px;">Rush shipments are also available for an additional fee. IF PLACING A NEXT DAY AIR ORDER PLEASE CONTACT US USING THE LIVE CHAT PRIOR TO PLACING YOUR ORDER</span></p><h3 id="-4"><span style="font-size: 24px;"><br></span></h3><h3 id="how-long-will-it-take-to-receive-my-order"><span style="font-family: Inter; font-size: 24px;"><strong>How long will it take to receive my order?</strong></span></h3><p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 24px;">It depends on where you are located in relation to Chicago, IL. Orders processed here will take 1-7 business days to arrive domestically in most cases. Overseas deliveries can take anywhere from 7-30+ days.&#xA0;</span></p><p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 24px;">Delivery details will be provided in your confirmation email.</span></p><p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.75px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 12px;"><br></span></p><h3 id="isPasted">My USPS order isn&apos;t here / lost tracking</h3><h3 id="unfortunately-the-usps-has-been-struggling-to-keep-up-with-the-demand-during-the-pandemic-due-to-a-short-staff-many-usps-packages-have-been-delayed-by-2-3-weeks-please-use-ups-until-further-notice-for-more-reliable-fast-shipping"><span style="font-family: Inter;">Unfortunately the USPS has been struggling to keep up with the demand during the pandemic due to a short staff. Many USPS packages have been delayed by 2-3 weeks. Please use UPS until further notice for more reliable fast shipping.</span></h3><h3 id="-5"><br></h3><h3 id="isPasted">Why didn&apos;t my items arrive together?</h3><p id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 17px; font-weight: 400; margin-bottom: 1.6em; color: rgb(28, 27, 27); font-family: &quot;ITC Conduit&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">In order to offer the greatest selection for our customers some of our items including Bladetech and Tydan Steel products are fulfilled by a 3rd party. &#xA0;</p><p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 17px; font-weight: 400; margin-bottom: 0px; color: rgb(28, 27, 27); font-family: &quot;ITC Conduit&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you ordered custom Stevens pants along with other items and you need them shipped before your pants are ready please contact us through email or live chat.</p>

Shipping

Our live chat is typically the best way to get ahold of us. We reply pretty quick typically but if we don't get back to you right away we will ASAP!

Email us with any questions or product suggestions. You can also nominate someone (or yourself) for official of the month.

If you have any questions regarding products, setting up an association discount, or custom items please give us a call.

Shipping / Delivery

Shipping